LUNA AZUL AMENITIES AND POLICIES
Amenities and Services
Breakfast is served at 830 am. Please advise us at the time the reservation is made if you have any special dietary needs. For volcano excursions or early spanish classes we can make arrangements with you!
We provide fast WIFI throughout the property.
We clean rooms daily and change sheets and towels every 3 days.We also provide laundry service 3 times per week at no additional charge.
A small refrigerator is shared with guests. We provide coffee machines in every room. Coffee , milk, sugar and tea and purified water is always available and complimentary.
We also have..
Mineral water, nice wines and beer for sale.
We will all try our best to help you in anyway we can to make your stay with us comfortable and enjoyable.
Our suites are geared toward adult guests. Not ideally suitable for small children. If we can accommodate you, the Casita is a better fit for a child as it has it's own patio/gates and extra single bedroom.
We regret that we are not able to permit pets here:( Unfortunately as we love animals....
Cancellations and Refunds
Due to the intimate size of Luna Azul. Cancellations greatly affect us.
We do welcome walk ins if there is space
Should you be forced to cancel please do so at least 14 days in advance.
We can hence refund you in full minus $25 for the transaction fees. if less than 14 days, we will have to charge you for the minimum amount of days.
* BNB Suites 3 days minimum
* Casita 4 days minimum
If we are able to re rent the room a refund will be extended.
We reserve the right to ask guests to leave should they be disrespectful to our other guests. Loud or excessive noise disturbing others is not permitted. This has not happened and we don't want it to happen!
We pride Luna Azul for being the quiet and peaceful hideaway.
Guatemala is an exuberant and colorful place. We would like this to be a place to relax into.